Frequently Asked Questions

Frequently Asked Questions

At The Black Therapy Network, we are committed to providing affordable, culturally responsive therapy in a secure and confidential space. Below, you'll find answers to common questions about our services, therapists, platform, pricing, confidentiality, and more.

If you don't see your question here, please contact us—we're happy to help!

General Questions

What is The Black Therapy Network?

The Black Therapy Network is an online therapy platform designed specifically for the Black community . We connect individuals, couples, and families with licensed, culturally competent therapists who understand the unique challenges and experiences faced by Black clients.

Who can use The Black Therapy Network?

Our services are available to:
✔ Individualsseeking personal growth and healing
✔ Couples looking to strengthen relationships
✔ Families needing support
✔ Teenagers (ages 13-17) with parental consent
✔ College students looking for mental health support

Is therapy confidential?

Yes. All therapy sessions are confidential and HIPAA-compliant. Your personal health information is encrypted and securely stored, and we do not share your information without your consent, except as required by law.

Therapists & Treatment

Who are the therapists at The Black Therapy Network?

Our therapists are licensed professionals who specialize in:
✅ Anxiety, depression, and stress management
✅ Trauma and PTSD
✅ Relationships and family dynamics
✅ Grief and loss
✅ Racial identity and cultural experiences
They include:
✔ Licensed Clinical Social Workers (LCSW)
✔ Licensed Professional Counselors (LPC)
✔ Licensed Marriage & Family Therapists (LMFT)
✔ Licensed Clinical Psychologists (PhD, PsyD)

How do I get matched with a therapist?

We match you with a therapist based on:
✔ Your concerns and goals (e.g., anxiety, relationships, trauma)
✔ Your preferences (therapist’s gender, background, or specialty)
✔ Availability and state licensing
You can request a new therapist at any time if your match doesn’t feel right.

How do I communicate with my therapist?

✅ Live weekly sessions (video, phone, or chat)
✅ Limited, clinically appropriate messaging with your therapist within platform guidelines
✅ Care Team support for platform help, scheduling, and getting started

Pricing & Subscription Plans

How much does therapy cost?

You start with the Start Here Intro — $89 one-time (one 50-minute session plus therapist matching and onboarding), then continue with a weekly membership:
✅ Stay Rooted Therapy Membership — $109/week
One 50-minute virtual therapy session each week, personalized focus plan, BTN tools, appointment reminders, and Care Team support.
✅ Glow Up Therapy + Accountability Membership — $139/week
Everything in Stay Rooted, plus Accountability Coach support, goal tracking, priority matching, and premium resources.
Your weekly membership begins after you are matched and your Intro Week starts, and renews weekly until canceled.

Do you accept insurance?

We currently do not accept insurance, but you may use:
✔ HSA/FSA cards (Health Savings Account / Flexible Spending Account)

Can I get financial assistance?

Yes! Financial aid is available for those who qualify. Contact us to learn more.

Can I switch or cancel my plan?

Yes! You can switch plans or cancel anytime through Account Settings.

Confidentiality, HIPAA Compliance & Safety

Is my therapy private and secure?

Yes! Your privacy is our top priority.
✔ HIPAA-compliant platform (fully encrypted and secure)
✔ No one has access to your records except you and your therapist

Do you share my information with anyone?

No. Your therapy records are never shared without your written consent, except in cases required by law (e.g., risk of harm to self or others, court orders).

Can I request copies of my therapy records?

Yes. You can request your therapy records by submitting a written request to our administrative office. Processing times vary based on state regulations.

Are therapy sessions recorded?

No, sessions are not recorded to protect confidentiality.

Platform & Accessibility

Is there a mobile app for The Black Therapy Network?

Yes! You can access The Black Therapy Network app on:
📱 Apple App Store (iOS)
📱 Google Play Store (Android)
The app allows you to schedule sessions, message your therapist, and access therapy resources on the go.

Do I need to download the app to use therapy?

No, you can also access therapy sessions directly through a web browser on your phone, tablet, or computer.

Can I pause my therapy?

Yes, you can pause your membership and resume therapy when you're ready.

Can I use The Black Therapy Network outside the U.S.?

Currently, our services are only available in the United States due to licensing laws.

College Students & Campus Partnerships

Does The Black Therapy Network offer services for college students?

Yes! We provide affordable therapy options for students to help with:
✔ Academic stress & anxiety
✔ Identity & self-confidence
✔ Relationship & family issues
✔ Adjusting to college life
✔ Navigating racial experiences on campus

Can my college partner with The Black Therapy Network?

Yes! We partner with colleges and universities to provide accessible mental health support for students. If your campus is interested, contact us to learn more.

Emergency & Crisis Support

What should I do if I feel unsafe or in danger?

If you’re in immediate danger, call 911 or visit the nearest hospital.
📞 988 – Suicide & Crisis Lifeline
📞 Crisis Text Line: Text HOME to 741741

Can I talk to my therapist if I have suicidal thoughts?

Yes. Our therapists provide support and safety planning for clients experiencing suicidal thoughts. However, for immediate crisis support, please call a crisis hotline.

Getting Started

How do I get started with The Black Therapy Network?

1️⃣ Download our app or click Sign Up
2️⃣ Complete a short intake questionnaire
3️⃣ Get matched with a therapist based on your needs
4️⃣ Schedule your first therapy session

Still have questions?

📩 Contact Us support@blacktherapy.net – We’re happy to help!
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